Data Deletion Instructions

Overview

At LightUp Connect, we respect your right to control your personal data. If you wish to delete your account and associated data from our platform, this page provides clear instructions on how to do so. This process complies with the Nigeria Data Protection Regulation (NDPR) and Facebook's data deletion requirements for apps with social login.

How to Request Data Deletion

What Data Will Be Deleted

When you request account deletion, we will permanently delete the following data:

• Account Information: Name, email address, phone number, profile photo, and bio
• User-Generated Content: Prayer requests, service notes, and chat messages
• Preferences: App settings and notification preferences
• Authentication Data: Login credentials and social login connections
• Usage Data: Activity logs and analytics data linked to your account

Data We May Retain

In certain cases, we may be required to retain some information for legal, accounting, or security purposes:

• Donation Records: Financial transaction records required for tax and accounting compliance (anonymized where possible)
• Legal Obligations: Data required to comply with legal requests, court orders, or regulatory requirements
• Security Logs: Minimal security and fraud prevention logs (anonymized and retained for a limited period)

Any retained data will be anonymized where possible and kept only for the minimum period required by law.

Timeline

We will process your data deletion request within 30 days of receiving your request. You will receive a confirmation email once the deletion is complete. If you submitted your request via email, we will respond within 5 business days to acknowledge receipt of your request.

Facebook Login Users

If you signed in to LightUp Connect using Facebook Login, deleting your account on our platform will remove all data we collected from Facebook. However, this does not automatically delete data stored by Facebook. To manage data stored by Facebook, please visit your Facebook App Settings and remove LightUp Connect from your connected apps.

Important Notes

• Irreversible Action: Account deletion is permanent and cannot be undone. All your data will be permanently deleted.
• Access Loss: Once deleted, you will no longer be able to access your account or any associated content.
• New Account: If you wish to use our services again in the future, you will need to create a new account.

Questions or Concerns

If you have any questions about the data deletion process or need assistance, please contact us:

Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to request deletion of your personal data. For more information about your data protection rights, please review our Privacy Policy.