LightUp Connect - Online Community

1. Introduction

LightUp Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online platform, including our website and mobile applications (collectively, the "Platform"). This policy complies with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

By using the Platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

Account Information: Name, email address, phone number, date of birth, and password
Profile Information: Profile photo, bio, and preferences
Prayer Requests: Prayer requests and testimonies you submit
Service Notes: Notes you create during services
Chat Messages: Messages you send in live chat
Donation Information: Payment details when you make donations (processed securely by third-party payment processors)
Communications: Messages you send to us via contact forms or email

2.2 Information Automatically Collected

When you use the Platform, we automatically collect certain information:

Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages viewed, time spent on pages, links clicked, services watched
Location Information: General geographic location based on IP address
Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2.3 Information from Third Parties

If you sign in using social media accounts (Google, Facebook, Apple), we receive basic profile information from those services, such as your name, email address, and profile picture.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Platform
Create and manage your account
Process your prayer requests and enable community prayer support
Enable you to participate in live chat and community features
Send you service notifications, announcements, and updates
Process donations and maintain donation records
Respond to your inquiries and provide customer support
Analyze usage patterns to improve our services
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our Terms of Service
Send you newsletters and ministry updates (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent, such as when you choose to make a prayer request public.

4.2 Service Providers

We share information with trusted third-party service providers who help us operate the Platform, including:

Cloud hosting providers
Payment processors
Email service providers
Analytics providers
Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Church Community

Public prayer requests, chat messages, and other community content you choose to share will be visible to other Platform users.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.5 Business Transfers

If LightUp Connect is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Staff training on data protection
Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights (NDPR Compliance)

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal obligations)
Right to Object: Object to certain processing of your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Withdraw Consent: Withdraw consent for data processing at any time
Right to Lodge a Complaint: File a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise these rights, please contact us at privacy@lightupconnect.com

For detailed instructions on how to delete your account and data, please visit our Data Deletion Instructions page.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information, except where we need to retain it for legal, accounting, or security purposes.

8. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Keep you signed in
Analyze how you use the Platform
Improve Platform performance and user experience

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Platform.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

13. Data Protection Officer

LightUp Connect has appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws. You may contact our DPO at:

Email: dpo@lightupconnect.com

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@lightupconnect.com

General Inquiries: info@lightupconnect.com

Address: LightUp Connect, Lagos, Nigeria

15. Nigeria Data Protection Commission

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC):

Website: https://ndpc.gov.ng

Email: info@ndpc.gov.ng

By using the LightUp Connect Online Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

For our Terms of Service, please visit Terms of Service.